Privacy Policy
Privacy Policy
This privacy policy explains how Kroots uses the personal data we collect from you when you use our website.
Topics
- What data do we collect?
- How do we collect your data?
- How do we use your data?
- How do we store your data?
- Marketing
- What are your rights regarding data protection?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How do you manage your cookies?
- Privacy policy of other websites
- Changes to our privacy policy
- How can you contact us?
- How can you contact the relevant authorities?
What data do we collect?
Kroots collects the following data:
- Personal identification information: This may include your name, email address, phone number, and any other information you provide when you register on our website, place an order, or contact us.
- Data about website usage: We collect information about how you use our website through cookies and similar technologies, including your IP address, browsing history, and interactions with our content.
How do we collect your data?
You provide Kroots most of the data we collect directly. We collect and process data when you:
- Registering online or placing an order for one of our products or services.
- Voluntarily filling out a customer survey or providing feedback via our message boards or by email.
- Using or visiting our website through your browser's cookies.
How do we use your data?
Kroots collects your data so that we:
- Can process your orders and manage your account.
- Can personalize your experience on the website.
- Can send you emails with special offers for products and services that we think may interest you (if you have given consent for this).
- Can improve our website and services.
- Can answer your questions and provide customer support.
- Can comply with legal obligations.
How do we store your data?
Kroots stores your data securely with appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction.
Kroots retains your personal identification data for 2 years. After this period, your data will be manually deleted.
Marketing
Kroots would like to inform you about our products and services that we think may be of interest to you.
If you have given consent for marketing communication, you can unsubscribe at any time.
You have the right at any time to request Kroots to stop sending you marketing communications. If you no longer wish to receive marketing messages, you can unsubscribe via the provided option.
What are your rights regarding data protection?
Kroots wants to ensure that you are fully aware of your rights regarding data protection. Every user has the right to the following:
- Right of access: You have the right to request Kroots for a copy of your personal data. We may charge a small fee for this service.
- Right to rectification: You have the right to request Kroots to correct inaccurate data. You also have the right to complete incomplete data.
- Right to erasure: You have the right, under certain conditions, to request Kroots to delete your personal data.
- Right to restriction of processing: You have the right, under certain conditions, to request Kroots to restrict the processing of your personal data.
- Right to object: You have the right, under certain conditions, to object to the processing of your personal data by Kroots.
- Right to data portability: You have the right, under certain conditions, to request Kroots to transfer the collected data to another organization or directly to yourself.
If you submit a request, we will respond within one month. To exercise any of these rights, you can contact us via email: orders@kroots.world.
What are cookies?
Cookies are text files that are placed on your computer to collect standard internet log information and information about visitor behavior. When you visit our website, we may automatically collect information about you through cookies or similar technologies.
How do we use cookies?
Kroots uses cookies in various ways to enhance your experience on our website, including:
- Keeping you signed in to your account.
- Understanding how you use our website.
What types of cookies do we use?
Our website uses different types of cookies:
- Functional cookies: These cookies ensure that we recognize you when you visit our website and remember your preferences. This may relate to your language preference or location, for example. Both first-party cookies and third-party cookies are used for this.
- Advertising cookies: These cookies collect information about your visit to our website, the content you view, the links you click on, and data about your browser, device, and IP address. Kroots may share limited parts of this data with third parties for advertising purposes. We may also share data collected through cookies with our advertising partners. This allows you to see ads on other websites that are based on your browsing behavior on our website.
How do you manage cookies?
You can set your browser to refuse cookies. Additionally, you can delete cookies through your browser settings. Please note that some features of our website may not function properly when cookies are disabled.
Privacy policy of other websites
The Kroots website contains links to other websites. Our privacy policy only applies to our own website. When you follow a link to another website, we recommend that you consult the privacy policy of that website.
Changes to our privacy policy
Kroots regularly evaluates this privacy policy and publishes any changes on this webpage. This privacy policy was last updated on January 1, 2026.
How can you contact us?
If you have questions about Kroots' privacy policy, the data we hold about you, or wish to exercise any of your data protection rights, please feel free to contact us.
Email: orders@kroots.world
How can you contact the competent authority?
If you wish to file a complaint or believe that Kroots has not addressed your concern satisfactorily, you have the right to lodge a complaint with a supervisory authority.
Since our activities are based in Brussels, Belgium, you can contact the Belgian Data Protection Authority:
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be